Overview
The 'Stop Everything' Event
Critical bugs are the highest priority for both QA and Development, often requiring a 'Hotfix' process.
A Critical label should be reserved for showstoppers. Overusing this label (Severity Inflation) leads to 'crying wolf' and team burnout.
Our Recommendation
9/ 10
Best Practices
Dos and Don'ts
Avoid common mistakes that can lead to flaky tests and maintenance nightmares.
What to do
- •Provide logs, stack traces, and environment details immediately.
- •Perform a Root Cause Analysis (RCA) after the fix is deployed.
Common Pitfalls
- •Don't wait for a formal bug report if a critical issue is found; alert the team via chat first.
- •Don't close a critical bug until it is verified in a production-like environment.